READ THIS PAGE CAREFULLY TO AVOID MISUNDERSTANDINGS !

Delivery Methods and Terms

After we receive you will get an automatic order confirmation and payment details by email will come later after we have handled your order.
Orders are delivered through postal service.

Delivery Time

Delivery time is generally 5-20 workdays after we have received your payment.
Your payment must show in our account within 15 days from order,
otherwise your order will be cancelled.

If the product you ordered has gone out of stock we will get back to you thru email and ask if you want to have something else.

Shipping Costs

Shipping costs depend on order and  country.
Costs are approximately 4 - 30 €.
Exact shipping costs will be added after we have received your order.


Payment method and prices

Payment will be through PayPal. You dont need to have an PayPal account, but need to have a credit card
You will get the payment details after we have handled your order.

All prices include VAT sales tax.

Contact, claims, product returns etc.

If the product you received is not what you ordered,
is defective or damaged by the carrier,
contact us within 10 days from the delivery.
Products have 14 days money back quarantee.
The returning product must be unused.

NOTE! Before you return the product, contact us to get the proper
return instructions. We will not accept any return by other methods.


You can contact us by email  hellsinki@elisanet.fi


Postal Address is:
Hellsinki Rock Shop
PL 299
00531 Helsinki
FINLAND

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©Rockhead Oy 2007